Custodial Operations Standard Operating Procedure - Induction

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Performance Standard
Authority
1.	Procedure Requirements
2.	Induction Program
3.	System Induction
4.	Facility Induction
4.1	Development of a local procedure
5.	Work Program Inductions
6.	Employment Inductions
7.	Discharge/Release Dates and Conditions
8.	Court Ordered Parole Induction

Performance Standard

Prisoners received into the correctional system or a corrective services facility are informed about obligations, rights, entitlements and opportunities for changing their offending behaviour which enables them to make informed decisions about how they will undertake their sentence or remand period. This is in accordance with-

Safety and Security - Our Principles - Engagement 1. Managing prisoners as individuals and 2. Purposeful and active interaction between staff and prisoners

Refer - Safety and Security - Our Principles (in-confidence)

Chief Inspector Healthy Prisons 2007 - Standard 2 First Days in Custody

Refer - Healthy Prisons Handbook

Standard Guidelines for Corrections in Australia

Refer - Standard Guidelines for Corrections in Australia revised 2004 - Standard 1 Custody

Authority

• Corrective Services Act 2006, ss. 7, 11, 27, 212, 213, 265
• Corrective Services Regulation 2006
• Crimes Act 1914
• Information Privacy Act 2009
• Right to Information Act 2009

1. Procedure Requirements

The induction process must be undertaken with integrity and respect for confidentiality and dignity of individual prisoners.

All communication should incorporate a culturally appropriate style and pace appropriate to each prisoner and must ensure that the prisoner is fully informed and involved during all stages of the induction process.

The induction process is focussed on providing comprehensive and accurate information to prisoners (sentenced and remand) about their rights, entitlements and obligations and opportunities to change their behaviour within the corrective services system and relating to the specific location of the prisoner.

Refer Corrective Services Act 2006 (CSA) s. 11

The induction process is flexible and should be responsive to the needs of prisoners and is to utilise a variety of visual aids and resources to ensure effective transfer and retention of information to prisoners with special needs and incorporate a culturally appropriate style and pace appropriate for each prisoner.

The induction process must commence within two days of a prisoner's initial reception and be completed not more than one week after reception.

2. Induction Program

The general manager of a corrective services facility that is performing a reception function must develop an induction program that includes all relevant information in respect of the correctional system and the corrective services facility.

The general manager of a corrective services facility that is performing a placement function only must develop an induction program that includes all relevant information in respect of the corrective services facility.

The induction program should be presented in a group format whenever possible and must provide sufficient relevant information and be developed and presented by custodial and/or specialist programs staff. Prisoners may participate in the delivery of the induction program.

3. System Induction

At a minimum the corrective services system induction program must include the following areas (* not required for remand prisoners) -

1. Conduct of prisoners -
   
   
   1. legislation, QCS policies/procedures and local procedures;
   2. Prisoner Information Booklet (including appendix - Offender Privacy Statement);
   3. breaches of discipline (major and minor);
   4. prison offences; and
   5. safety orders;
   
   
2. Communications -
   
   
   1. mail (including privileged mail);
   2. visits;
   3. telephone calls;
   4. complaints;
   5. internal complaints (line of communications);
   6. official visitors;
   7. Ombudsman; and
   8. blue letter system;
   
   
3. Legal -
   
   
   1. legal services;
   2. bail;
   3. appeals;
   4. request to call in outstanding warrants;
   5. freedom of information process;
   6. judicial review process; and
   7. sexual harassment;
   
   
4. Prisoner Management process*-
   
   
   1. assessment;
   2. planning;
   3. review;
   4. exit;
   
   
5. Transfer corrective services facility locations in Queensland *
6. Employment-
   
   
   1. employment process (refer standard operating procedure - Employment of Prisoners);
   2. workplace health and safety requirements, refer http://intranet/content/Staff/WHS/index.shtml; and
   3. payments;
   
   
7. Educational/vocational training;
8. Specialist staff/Health System-
   
   
   1. general medical service; and
   2. specialist services (ie psychiatric, dental);.
   
   
9. At risk management (self harm/suicide);
10. Sexual assault ;
11. Queensland Corrective Services Drug Strategy;
12. Religion;
13. Benefits of progressing to low custody/work program;
14. Leave of Absence*;
15. Parole Orders and Parole Boards*;
16. Programs* - prisoners must be notified they may be identified to undertake programs or other services as part of their Offender Rehabilitation Plan (refer procedure - Programs for Offenders);
17. Health and Quality Complaints Commission - prisoners must be advised that they may make a complaint about a health service provided to the Health and Quality Complaints Commission, refer www.hqcc.qld.gov.au for further information; and
18. Reintegration Support* - prisoners must be advised they may be identified to participate in reintegration support programs and/or services (refer procedure - Reintegration Support).

4. Facility Induction

At a minimum the corrective services facility induction program must include the following areas (* not required for remand prisoners)-

1. facility contact details;
2. management structure and areas of responsibility of different staff groups;
3. facility daily routines;
4. prisoner property;
5. quantities allowed in facility/cell;
6. prisoner trust accounts;
7. buy ups/sales to prisoners (STP);
8. communication (refer section (3)(b) above)-
   
   
   1. visits;
   2. mail;
   3. telephone calls;
   
   
9. access to-
   
   
   1. medical services;
   2. specialist services;
   3. specialist staff and community support services;
   4. sentence management and case management;
   5. Indigenous Liaison Officer;
   6. Cultural Liaison Officer;
   7. other specific cultural services as required;
   8. religious and chaplaincy services;
   9. library facilities;
   10. education programs; and
   11. activities/hobbies;
   
   
10. employment / vocational training;
11. criminogenic programs; and
12. HIV/AIDS and sexual health information;
13. Programs* - what programs are available at the facility (eg criminogenic, educational/vocational); and
14. Reintegration Support* - prisoners must be advised that reintegration support programs and/or services are available at the facility through the Transitions Coordinator (refer procedure - Reintegration Support).

.Each prisoner should have a thorough orientation of the facility including such areas as those designated for smoking, collection of mail, communal rooms, visits area, information/notice boards and prohibited or restricted areas. A corrective services officer should interview each prisoner and reiterate relevant information within one week of the prisoner's admission.

4.1 Development of a local procedure

A general manager of a corrective services facility must develop a local procedure that outlines their facility's induction program. The local procedure will cover requirements listed at sections 3b) and 4 of this standard operating procedure and include the development of a local facility induction handbook.

Local procedures must outline that a copy of the Prisoner Information Booklet (including appendix - Offender Privacy Statement) must be provided to prisoners undertaking a section 3 system induction and a copy of the facility's local induction booklet is provided to prisoners undertaking a section 4 facility induction.

5. Work Program Inductions

Refer standard operating procedure - Work Program - Management of Work Camps

6. Employment Inductions

Refer standard operating procedure - Employment of Prisoners

7. Discharge/Release Dates and Conditions

A prisoner's release/discharge dates and conditions must be checked for accuracy and explained to the prisoner if necessary.

Prisoners should also be advised that they will need to update their contact details upon release with various government agencies including, as relevant, Centrelink, Department of Communities (Housing) and Child Support Agency.

8. Court Ordered Parole Induction

The district manager/supervisor will nominate a probation and parole officer to confirm the prisoner/s due for release to court ordered parole and personally visit the prisoner/s at the facility prior to the prisoner/s release.

Upon visiting the facility the probation and parole officer will-

1. explain the conditions and consequences of failing to comply with the parole order to the prisoner (refer CSA ss. 200-215);
2. advise the prisoner that they must seek approval if wanting to travel interstate or overseas or risk the order being suspended (CSA, s. 201(2)(d));
3. provide a copy of the Court Ordered Parole Order Information Sheet to all prisoners during Induction;
4. obtain the prisoner's residential address/contact details from sentence management staff and confirm that these details are current with the prisoner;
5. contact the probation and parole district office/reporting centre to make an appointment (date and time) on the prisoner's behalf for his/her next report; (refer appendix - Probation and Parole District and Reporting Office Locations);
6. record details of the prisoner's appointment on administrative form - Court Ordered Parole Reporting Notice);
7. issue (or fax if in phone contact with the prisoner) completed administrative form - Court Ordered Parole Reporting Notice to sentence management staff to include in the prisoner's property issued to them on release; and
8. fax a copy of the Reporting Notice to the probation and parole district office / reporting centre where the appointment was made for the prisoner.

It is expected a full induction will be completed by the respective District Offices once the prisoner has been released, refer Probation and Parole Guidelines , Community Based Orders and Parole Orders, Admission and Induction Induct as an Offender into a Community Based Order or Parole Order.

Refer procedure - Exit

Endorsed by:

MARK RALLINGS

Acting Deputy Commissioner, Custodial Operations

Approved by:

MARLENE MORSION
Commissioner

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