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Procedure Properties

Title: Arthur Gorrie - Visitors to the Facility
Category: Safety and Security
Version: 01
Implement Date: 22 December 2008
Application: Arthur Gorrie Correctional Centre
Availability: Public

Agency Procedures

Ownership: Arthur Gorrie Correctional Centre

Procedure - Arthur Gorrie - Visitors to the Facility

2.1Visit bookings and pre-entry requirements
2.2Visit times
3.Scanning Search
4.Duties of Custodial Visit Officers
5.Completion of Visit Session
6.Legal Visits


To provide a process for visitors to the facility while ensuring acceptable standards of conduct and the security and good order of the facility are maintained at all times.

1. Definitions

'Visits processing officer' (VPO) the administration officer tasked with the responsibility to process visits bookings during business hours.

'Visits front security supervisor' responsible for the immediate operational management, supervision and control of visits sessions.

2. Process

2.1 Visit bookings and pre-entry requirements

Visitors may make bookings up to 4:00 pm and 24 hours prior to the proposed visit.

All scheduled visitors must be approved by the General Manager. Unscheduled visitors to the facility, either professional or personal, may be approved by the General Manager, operations manager, intelligence security area manager or the duty manager.

When applying for a visit all visitors are to be advised -

  1. that they may be required to undergo a scanning or general search and that their visit may be terminated at any time;
  2. searches may include the use of an electronic drug detection device, metal detector or passive alert drug detection dog (PADD);
  3. mobile phones are prohibited and that it is an offence to attempt to enter a correctional centre while in possession of a mobile phone.

All visitors to the facility must be processed by the VPO. The VPO must maintain a record of all persons entering the facility for professional, official or other business purposes. The processing and facilitating of all visits is to be conducted in accordance with the following -

  1. the VPO must establish whether the person is in possession of a Queensland Corrective Services (QCS), law enforcement/Child Safety/emergency services identification card (ID) or is an accredited visitor. Any person not in possession of the above must complete and sign either a Form 27 or Form 27(a). Refer procedures - Personal Visitors to Offenders and Visitors to a Facility (Excluding Personal Visitors);
  2. criminal history checks are to be conducted on relevant visitors, entered into a register of security clearances and the Visitors Person of Interest file on IOMS;
  3. visitors may be permitted a contact visit pending a satisfactory security clearance;
  4. should a visitor be unable to produce appropriate identification, entry into the facility may not be granted.

The following also applies -

  1. in the event of a positive indication on a scanning search the correctional supervisor must interview the person and advise them, in the absence of a reasonable explanation for the positive indication, that they may only be permitted to have a non-contact visit. The visits front security supervisor is responsible for overseeing the generation of an incident report in relation to any positive indications or any reportable incident which occurs during a visits session;
  2. visitors must be directed to leave all personal items in the relevant lockers prior to entering the facility including all detachable items such as jewellery, hair ties/clips, belts etc and belongings such as tobacco, money, car keys, handbags, paperwork and wallets. The security of any jewellery, valuables and personal items remains the responsibility of the owner. In the event of persons having essential items such as prescription medication in their possession, the visits front security supervisor must determine the appropriate management strategy or if in doubt contact the intelligence security area manager;
  3. male personal visitors to prisoners are to be issued with a wrist band which is not to be removed unless directed by an officer;
  4. all professional visitors or visitors attending the centre who are not attending a scheduled prisoner visit must be issued with the appropriate visitors pass;
  5. personal visitors must have entered the centre in the hour proceeding the visit time otherwise entry will be denied; and
  6. the visitor will be allocated a table number and the prisoner is to be seated on a red painted chair.

2.2 Visit times

Prisoner personal visits will be facilitated in the visits centre seven days a week during the following times -

  1. Monday 0900hours to 1100hours and 1330hours to 1530hours
  2. Tuesday 0900hours to 1100hours
  3. Wednesday 0900hours to 1100hours and 1330hours to 1530hours
  4. Thursday 0900hours to 1100hours and 1330hours to 1530hours
  5. Friday 0900hours to 1100hours and 1330hours to 1100hours
  6. Saturday 0900hours to 1100hours and 1330hours to 1530hours
  7. Sunday 0900hours to 1100hours and 1330hours to 1530hours

Note: late arrivals after 0930hours and 1400hours will not be granted access to the centre.

The following conditions are to be adhered to during the above visit sessions -

  1. no food or drink will be allowed to be brought in with visitors, however an exception will be given to drinks for children and babies provided they are in a sealed plastic bottle or can. No plastic bottles or containers larger than 750 mls are permitted;
  2. baby change facilities will be provided in the visits foyer, including disposable nappies, wipes and a bottle warmer;
  3. money orders maybe deposited into the prisoner mail box, however visitors are to ensure that it is sealed in an addressed envelope with the prisoners details clearly identified on the outside. Included with the money order is to be a brief explanation as to the purpose for the money, for e.g. telephone account or for a particular STP (purchase of runners etc). Monies that are unaccounted for will be returned or frozen;
  4. there will be no smoking in the visits area;
  5. any inappropriate contact between visitors and prisoners will result in the visit being terminated;
  6. prisoners must wear only prison issue clothing and thongs to visits;
  7. no items are to leave the visit area with the prisoner;
  8. visits officers are responsible for ensuring that visits are appropriately monitored and for maintaining the security and integrity of the area; and
  9. the visits front security supervisor is responsible for ensuring that relevant CCTV monitoring of the visit session is conducted.

All prisoners must be identified and accounted for prior to visitors leaving the facility.

3. Scanning Search

The visits front security supervisor is to ensure the following instructions are to be given to all visitors prior to the electronic drug detection device scanning searches -

The Arthur Gorrie Correctional Centre has a 'Zero Tolerance' to illicit drug use.

You have been selected to participate in an Itemiser swab test. Therefore you are to follow all instructions as directed by the authorised testing officer.

The GE Itemiser machine detects minute drug particles that may be on your person.

A positive indication does not mean that we are accusing you of being a drug carrier or user but if you supply a positive indication, in the absence of a reasonable explanation for the positive indication, you will only be offered a non-contact visit.

You will be handed a swab and asked to swipe various areas of your person. This sample will then be analysed.

4. Duties of Custodial Visit Officers

A total of six officers are to staff the visits section.

Each visit session is to be observed by three officers. One officer is to monitor the visit session via CCTV and visual observations from the officer monitoring station located within the visits area. The second and third officer are to patrol the visit session.

Visitors and prisoners occupying the non-contact booths are to be monitored via the audio system by the visits control officer.

Two officers will search prisoners in and out of the visits area. Prisoners are to undergo a personal search on entry to the visits area and a search requiring the removal of clothing on departure from visits.

One visits control officer will coordinate, record the arrival, departure and search times of prisoners. The visits control officer will ensure that all details of the prisoners non contact visits audio recordings are entered into the digital recording system.

The visits control officer will coordinate prisoner movement to and from the visits areas with the relevant movement control officer.

5. Completion of Visit Session

The visits control officer must confirm that all prisoners have been accounted for prior to visitors exiting through the visits area.

Male visitors are to be accounted for and wrist bands removed prior to leaving the facility.

Visitors will be directed out of the visits area to the access control and out past the front desk.

6. Legal Visits

The following applies -

  1. the VPO must take bookings for legal and professional visitors and record this on IOMS;
  2. the reception store supervisor will obtain that day's list of legal visit bookings and call those prisoners listed to attend and wait at the reception store B side;
  3. upon the arrival of the prisoners legal representative the visits control officer will contact the B side reception store for the prisoner's attendance at visits;
  4. all legal/professional visitors are to be logged in on their entry and departure of the visits area;
  5. timings for legal/professional visits generally will run in concurrence with personal visit times however in situations prearranged through the visits front security supervisor there may be alternate arrangements.

Lidia Pennington
Acting Assistant Director-General, Custodial Operations

Version History

22/12/08 Version 01