"Good computer skills, excellent time-management skills, superior communication and negotiation skills and lastly you must be able to prioritise tasks."
"The way you communicate with people is important because you are dealing with people from all walks of life. You have to be a good listener, have life experience to draw upon and have patience in dealing with offenders."
"Conflict resolution skills are vital in helping offenders manage their issues and develop problem solving skills."
Last updated: 17 February 2012