Stakeholder Booklet

Business Model Review - the key issues emerge

In April 2004, QCS commenced a review of its existing business model with the aim of developing a new structure to better equip the Department to meet our present and future challenges.

Through workshops, consultation and submissions from QCS staff, several key issues emerged concerning the structure of the Department and its roles and responsibilities.

One of the most significant was a need for the Department to ensure its aims and responsibilities were consistent with the Government priority of protecting our children and enhancing community safety.

There was a general consensus that the current QCS business model did not allow for broad cross agency partnerships and collaboration within the justice cluster.

Another key issue concerned the way QCS managed its offender population, particularly progression from secure to open custody and the types of programs offered to offenders in both the community and custodial corrections areas.

Areas of particular concern to staff included confusion about responsibilities and reporting relationships in Central Office, the replication of roles and functions across organisational units, and the need for more equitable and widespread access to enhance training and development opportunities.